Terms of service
1. Who we are
TELE1 Ltd, trading as Fork Mobile ("Fork", "we"), provides mobile data services in the United Kingdom by eSIM, using the networks of EE, Three, O2, Vodafone and partner networks abroad. These terms apply to your use of the Fork app and services.
2. Your plan
Plans are monthly and renew automatically on the date you bought them until you cancel. You may cancel at any time from the app with 30 days' notice; service continues to the end of the notice period. Top-ups are one-off purchases valid for 30 days.
3. Fair use
Plans are for personal use in a phone or tablet. We may slow or suspend service where usage suggests commercial resale, tethering to networks of other users, or automated traffic. Data used abroad is subject to the partner network's conditions.
4. The eSIM
An eSIM profile installs once. Deleting it from your phone does not cancel your plan. If you change phone, contact support and we will issue a new profile on the same plan.
5. Network switching
Changing your allowed networks sends a request to the network. It normally applies within a few hours; we cannot guarantee the time. Coverage depends on the underlying networks and is not guaranteed anywhere.
6. Play Fork
Points have no cash value. We may remove points or suspend accounts that manipulate location, speed measurements or the game.
7. Liability
Nothing in these terms limits liability that cannot be limited by law. Otherwise our liability to you is limited to the charges you paid us in the twelve months before the claim.
8. Changes
We may update these terms; material changes are announced in the app at least 14 days before they take effect. These terms are governed by the laws of England and Wales.